Samantha Missy Wood
7 years ago
Great customer service, Miguel is very friendly and is always available to answer any questions!
Patrick Smith
7 years ago
Quality service, Competitive prices and very Honest. Every time I have been there they tell you the truth and offer great advice. Definitely my top choice for any work I have done to my car.
Nicholas Lawrie
7 years ago
Best customer service iv had! Great prices on tires and brakes quick and quality work
Jeidy Lemus
7 years ago
Review text not available.
Daren Singh
8 years ago
Been going there for years, everything from trouble shooting to tires to oil changes. Even took my award winning show car there for some work. Very fast service, highly knowledgable mechanics. 10/10 in my books
Response from the owner
7 years ago
Thanks Daren! We appreciate the review
Ryan Tan
8 years ago
The staff was excellent, really courteous. Always found a way to fit me in when I really needed it most. They're fast, fair and affordable. Plus, they handle my vehicle with care and that's important.
Response from the owner
7 years ago
Thanks Ryan. We appreciate it!
Brian Arsenault
8 years ago
When I changed over my snows to my previous year's Michelin summer tires, I noticed a vibration in the steering when driving above 80 km’s per hour. My conclusion was that it may be a tire deformity or a tire balancing requirement. Because Active Green & Ross are Michelin dealers, I felt a defect or deformity in any of the Michelin tires could be dealt with quickly under Michelin's tire warranty program. As it turned out there were no deformities in any of the tires, only the tires required balancing. I found the staff to be courteous and competitive with their pricing. I made an appointment for the following day and was on my way within 30 minutes of arriving at the appointed time and day. I didn’t realize it at the time, but was informed by Sam the service representative that they also do brakes, mufflers, tune ups, shocks, batteries and air conditioning along with many others he mentioned. I can see by reading some of the reviews below, that problems have existed in the past, but it certainly wasn’t experienced by me, in fact I found the establishment very professional and pleasant. I found the waiting room to be comfortable with Wifi and TV. Yes I definitely would go back and refer Whitby's Active Green & Ross to my friends and family.
Response from the owner
7 years ago
We appreciate the review Brian. Hope to see you around!
Jameel
9 years ago
I can't speak to the negative reviews posted by some of the other users, but I have been here many times for various service such as oil changes, a transmission fluid change, issues with tire balance as well as brake service and every time it's been done properly. I have never had an issue with regular maintenance and on the bigger jobs that I mentioned Sam and his team showed me exactly what was the best way to resolve it and what would be the least expensive. If something did not need replacing they would advise me as such. I could have sworn I needed a brake pad change on my rears but they showed me there was plenty of brake pad there and that they had just dried out causing the "squeaking" that I was worried about. Any other shop could have just lied and said "sure they need to be replaced," but I appreciated the honesty. I have always been treated with respect and while I have been in the waiting room the staff has always been courteous to other customers. Thanks again for the great customer service.
Response from the owner
7 years ago
Thanks Jameel, we appreciate the review!
Heather Murdoch
5 years ago
I always receive excellent and quick service during every visit. The service team is very friendly and knowledgeable. They always look out for their customers and provide honest recommendations on services that should be completed on the …
Colinne Ash
4 years ago
I have been going to this active green and Ross for 5 yrs. I have always had excellent experiences. Always honest and communicative and professional! Every time I have an issue, I just call and they are very accommodating. They have …