We appreciate your feedback. We do very much care whether or not packages arrive to our members. You had placed an order through a promotion where you only paid for shipping. USPS shows your package arrived. Since you only paid for shipping, there is no other cost to refund and shipping has already been complete. We do apologize you are unable to locate the package, but once packages leave our warehouse we are left to depend on USPS to deliver the package safely. Shipping errors are outside our control and we do our best to work with USPS to file claims and get packages replaced. But that is difficult to do what they show the package has been delivered. We’d be happy to allow you to order again through the same promotion so you’d only pay the low-cost shipping again. Please contact [email protected] if you would like to order this way again.

Thank you for your feedback. Our typically delivery time for the first order is 2-4 business days but unfortunately delays happen that are outside of our control. We ship every order within 24 hours of receiving it but once it leaves our warehouse we rely on the USPS to make sure packages arrive on time. We do apologize for the delay and inconvenience. We know how important it is to get your supplies delivered on time. Our system should have automatically sent you a tracking number for the replacement shipment so we apologize that that didn't happen. We'd love to do what we can to make this right for future orders and we don't expect any additional shipping delays since they are so rare.

Thank you for taking the time to leave your feedback. We'd like to know more about why you rated us with one star and what we can do to make your experience better. Please email us at [email protected] and we'd be happy to discuss with you.

We very much appreciate the feedback and for contacting us regarding this issue. We'll continue to communicate directly with you to help with the new meter.

Thank you for taking the time to provide your feedback. We'd like to know more about why you left a one start rating and we'll do everything we can to improve your experience. Please reach out to [email protected] or call 866-878-7477 to speak with someone on our customer service team and we'd be happy to help.

Thank you for taking the time to provide your feedback. We'd like to know more about why you left a one start rating and we'll do everything we can to improve your experience. Please reach out to [email protected] or call 866-878-7477 to speak with someone on our customer service team and we'd be happy to help.

Hi Don, thank you for your feedback. Due to the holiday season, we have experienced many shipping delays. Packages leave our warehouse within 24 hours of us receiving an order but delays with USPS have resulted in many packages arriving late. We unfortunately don't have any control once the package leaves our warehouse. We do apologize for the inconvenience and know that delays like this are frustrating when you're needing supplies. We don't expect any further delays once the holiday season is over.

Thank you for taking the time to leave us a rating. We'd love to know how we can improve our service and understand more about your experience. Please email [email protected] or call 866-878-7477 and we'd be happy to discuss with you to see how we can make your experience better.