Mohammad Alrashid
3 years ago
Review text not available.
Response from the owner
3 years ago
Hi Mohammad. Thank you for your review. We are always looking for ways to improve our services. Would you mind sharing some feedback about your experience? Please reach out to our customer service department with any problems or concerns.
Lisa Mason
3 years ago
I like the price of the strips. But I had to pay for the meter and find it to be cheap and flimsy compared to other discount meters that I have used like Relion and Livongo.
Joe Parker
3 years ago
I like the service and prices. But I am not very pleased with the meter. I ordered a data cable, and connected the meter to my PC by following the included directions. The meter was never recognized by the program. I am awaiting response by support. If the program had a way to enter the meter number during setup, that might solve my problem.
Clyde Salsgiver
3 years ago
Doesn't come with lancets. Lancet device is supplied though,
Response from the owner
3 years ago
Hi Clyde, thank you for taking the time to leave us a review. Our program does include lancets. We allow you to build your own plan based off your testing needs. You get to choose how many strips and lancets you need and how often you want the supplies delivered. We looked at your last order and it shows you did get 100 lancets. If that isn't the case please email [email protected] and we'd be happy to help resolve that. We can also increase the amount of lancets you receive with your plan at no extra charge if you need more. Just let us know and we'll make the necessary changes.
Paul Fountaine
3 years ago
Their meter / lancet device and test strips are not packaged for multiple use daily. It's cumbersome. I'm used to the OneTouch Verio and will be returning to that product as this is just too klunky. If your budget is super-tight, this isn't a bad option, as the meter appears to be accurate.
Micaela Gerrek
3 years ago
The reason for the 3 stars is because of customer service, promo codes don't usually work, and after your starter kit packages take forever to arrive. About customer service, 2 out of the 4 times I dealt with them they were not very kind, when you have to edit the quantity or add other items to your subscription you have to call, not through email or text, and they don't pay attention to what you say. For instance I needed 4 bottles of testing strips, my subscription was for 2 bottles, my subscription was set to be charged on the 1st of every month, well when they changed my subscription they processed my order anyway when I specifically said August 1st. So make sure you stay ontop of that. Now about the products.. that i will give 5 stars for. Strips are affordable and work great, the glucose meter is spot on accurate, and the lancing device is pretty good compared to other devices. I personally do not use the lancing device or the lancets because I use disposable lancets. The control solution 0-2 works great. I haven't had any issues with control solution. Every month my test strips comes with level 1 control solution, which is amazing due to the shelf life of a opened control solution bottle.
Response from the owner
3 years ago
Hi Micaela. Thank you for your feedback. We do apologize for any miscommunication. We strive to offer top notch customer service! Please note that you can make changes to your account at any time through your online portal. Shipping does take 5-7 business days for refill orders, however we have seen some delays recently. Feel free to reach out to us any time you have questions. We appreciate your business!
Lily Morris
3 years ago
The glucose machine and my D6 are some times 30bpoints apart. Not sure which one to go by!
Response from the owner
3 years ago
Thanks for taking the time to leave a review. It is important to note that comparing one meter to another will almost always result in some variance. All meters are designed to give a reading within a range of a blood lab test. One of the best ways to judge accuracy is by taking the meter in the next time you have a blood lab test to make sure it reads within 15% of the lab result, which is the FDA standard. We would be happy to help with any other questions you have about accuracy or our meter so you can feel confident in the results. Email [email protected] and we would be happy to help at any time.
Matt Buhler
4 years ago
Review text not available.
Bruce Sampson
4 years ago
Diathrive arrived promptly and is very easy to use, however accuracy seems to be questionable. I still had meter and strips my doctor prescribed and Diathrive is consistently 50 -60 pts higher. I did control solution on both old and new meter. Both say they are correct. I called Diathrive two weeks ago still no response. Diathrive arrived when it was very cold here in wisconsin and sat on my front porch for several hours. Could this be what is causing high reading? Do I need a new meter?
Jackie Smith
4 years ago
When I put my blood up to the stick it hesitates before it reads my blood. Not sure if it because I don't have enough blood or what. I use to it almost like sucking the blood off my finger into the strip